Valid from 18.05.2018

The Privacy Terms regulate the processing of personal data and the use of cookies on the website of Zehnder Baltics OÜ (hereinafter Zehnder Baltics) https://zehnder.ee (hereinafter website).

TERMS

Processing of personal data is any activity performed with the personal data of the user of the website (hereinafter user) – collection, processing, storage, correction or deletion of data.

Users are all the individuals who visit the website or provide information to Zehnder Baltics, for example: reading the news, ordering products on the website or contacting Zehnder Baltics via email.

Products are all the products offered by Zehnder Baltics.

PROCESSING OF PERSONAL DATA

By using the website, the user will consent to the processing of personal data in accordance with these Privacy Terms.
Zehnder Baltics collects the following personal data of users through the website in the following ways:

• user’s e-mail address – when the user sends an e-mail or requests an offer;
• user’s name, telephone and e-mail address – when the user requests information or requests an offer;
• website traffic statistics – using Google Analytics.

By using the website and/or providing personal information to Zehnder Baltics, you understand and agree that your personal information may be processed in accordance with the Privacy Terms. If you do not agree to the Privacy Terms, Zehnder Baltics recommends that you do not use the Website and do not provide any personal information to Zehnder Baltics.

USE OF PERSONAL DATA

Zehnder Baltics uses personal data to respond to user requests, to make offers, to communicate with the users and to send invoices. Zehnder Baltics uses website traffic statistics to improve the website user experience and to offer more efficient marketing to the users. The user has the right to refuse the processing of his personal data at any time, unless it is necessary for the provision of the service.

TRANSFER OF PERSONAL DATA TO THIRD PARTIES

A third party is a contractual partner of Zehnder Baltics that processes personal data and through whose product or service Zehnder Baltics offers products and services to the user. Zehnder Baltics uses third parties for its day-to-day operations to provide:

• e-mail transmission and management system;
• website hosting;
• analysis of website usage statistics;
• use of social media and analysis of social media statistics,
• use of accounting software.

In addition to the third parties mentioned in the previous section, Zehnder Baltics shares the users’ personal data to their cooperation partners only to the extent necessary in order to sell the products and provide the service to the user. The Zehnder Baltics website may contain links to other companies’ websites and services that have their own privacy policies, and/or third party services installed on your device may allow access to information on your device. Zehnder Baltics is not responsible for the privacy practices or the contents of these third party service providers.

STORAGE AND SECURITY OF PERSONAL DATA

Zehnder Baltics retains personal data for as long as is necessary for the purpose or by law. For example, accounting data is kept for 7 years from the end of the financial year. Zehnder Baltics takes all reasonable measures to protect the personal data it processes.Only authorised individuals have access to the modification and processing of personal data, and the personal data of all users are treated as confidential information

USER RIGHTS

The user has the right at any time to:

• request access to their data;
• to ask for corrections, supplementations or deletion of personal data under the conditions prescribed by law;
• request restrictions on the processing of personal data;
• request the transfer of personal data.

In order to exercise their rights, the user must send a request to the e-mail address info.baltics@zehndergroup.com. To restrict the use of cookies, the user can make appropriate selections in their browser settings. If the user believes that his or her rights have been violated during the processing of personal data,they have the right to contact the Data Protection Authority.

COOKIES

Zehnder Baltics website uses cookies in order to ensure a better user experience and more efficient marketing activities and to collect usage statistics. By using the Zehnder Baltics website, the user agrees to the use of cookies as described in this document. A cookie is a small text file that a web browser automatically saves to the user’s device. Cookies may be created by different service providers, such as Google. Cookies are not harmful to the user’s computer.

There are two types of cookies:

1. Persistent cookies that remain permanently in the cookie file on the user’s computer.They can be used, for example, to identify the user as a repeated visitor to the website and to tailor the content of the website to the user’s needs or to collect statistics.
2. Session cookies are temporary and disappear when the user leaves the website or closes their browser. Session cookies may be used to enable certain functions of the website, such as requesting a service or a product, etc.

Cookies are used to collect information about how the website is used in order to make it more personal and user-friendly.In addition, cookies help to collect user statistics, which allow us to measure and improve the performance of the website and provide basic data in order to carry out effective marketing activities.The user is considered to have accepted cookies if cookies are enabled in his / her browser settings. Web browsers often allow cookies to be stored on your device by default.The user may disable or delete cookies on their device by changing the appropriate settings in their web browser.Disabling cookies may leave the website unable to work properly. Instructions for deleting and setting cookies in the browser can be found here, for example: Chrome, Internet Explorer. Zehnder Baltics uses Google Analytics to collect usage statistics by collecting data about subpages visited, time visited, number of visits, devices used, entry channels and other statistics.However, Google Analytics may collect data about user activity without the use of cookies.To prevent Google Analytics from accessing user data, one can install a Google Analytics blocking application on their device: Google Analytics Opt-out Browser Extension.

CHANGES TO THE PRIVACY TERMS

Zehnder Baltics reserves the right to change the privacy terms unilaterally and without prior notice in order to ensure that it complies with the law. The privacy terms are always available on the website in its latest version. For any questions about the Privacy Terms  and data processing, please contact us at info.baltics@zehndergroup.com.